Tuesday, October 9, 2001

Letter to the Editor
Admissions office fully trained for PeopleSoft

The Oct. 3 article about PeopleSoft (“PeopleSoft not people friendly, some university officials say”) did not reflect accurately the experience of the Office of Admissions.

After considering other software programs, a committee with knowledge of TCU’s needs selected PeopleSoft in 1996 for its comprehensive functionality for all campus departments.

The Office of Admissions was the first department to use PeopleSoft in 1998 after a year and a half of preparation by several admissions staff members and the entire Information Services staff. The admissions staff was trained from the beginning to conduct all business processes of the admissions office. As new staff members have joined the office, they have been trained to use the program as well.

PeopleSoft is complex and difficult to use in some areas, but staff members have learned to work with the software. Many innovative modifications have been made in the last three years so that using the data is easier and faster.

PeopleSoft requires understanding the complexities of a comprehensive system that provides useful information to various campus departments. Each department has trained staff members about data retrieval.

TCU is considered a success story by other universities for the application of the software. The university is continuously striving to update the software to provide better service.

The admissions staff has used PeopleSoft for all activities related to the recruitment of students to TCU since 1998, and we consider our work to have been extremely successful.

— DiAnne Callender
admissions information
services specialist